FAQ

Frequently Asked Questions.

There is always room for additional information. Below are a few commonly asked moving questions we receive. If yours is not answered below, feel free to give us a call or email!

General Questions

What Areas Do You Service?

We are based in Las Vegas, NV and provide our services throughout Southern Nevada. Therefore if you are moving into, from, or within the Clark County area from anywhere in the State of Nevada, we are here to help!

Are You Properly Licensed & Insured?

Absolutely! As required for all legitimate local moving companies, we are properly licensed and regulated by the Nevada Transportation Authority (CPCN #3374). Additionally, Skyline Moving Service is also properly insured. We maintain a $1,000,000 commercial auto insurance policy, and a $2,000,000 General Liability insurance policy. This ensures our ability to take the best care of our clients, while also protecting the safety of our community.

Our company is fully licensed and meets all the requirements set forth by the Federal Motor Carrier Safety Administration (FMCSA). This organization exists for public safety, by ensuring that every carrier is compliant with federal guidelines, and can legally operate outside of their State. Every Household Goods (HHG) mover is required to have an active Motor Carrier (MC)

What kind Of Liability Insurance is Available?

Every move includes Basic Released valuation coverage at no additional charge. The maximum payout for each claimed item with Basic Released valuation is $0.60 per pound. If full coverage of your items is preferred, we also have a partnership with Moving Insurance, to meet your needs. It is the shipper’s responsibility to accept or decline the additional, full coverage at least 48 hours before the scheduled move date.

How Do You Calculate Your Charges?

We offer straightforward and extremely competitive pricing for our services! The cost of your labor and travel charges are provided in a very clear and understandable manner.

Labor: Our local labor services are charged hourly with a 3-hour/2-mover minimum. For billing purposes, the time starts when our truck arrives and stops when you are satisfied with the placement of your items. We then calculate the hours worked (factored in 15-minute increments) and bill accordingly.

Travel: This covers the cost of transportation (fuel, vehicle mileage) and some materials. Materials include protective blankets & stretch wrap, dollies, and other safety tools.

What Forms of Payment Do You Accept?

Our team is proud to offer a variety of options when it comes to how you can pay for your move. Whether you are moving locally or long-distance, you can choose the best option to meet your needs:

For Long-Distance Moving:

  • Cash
  • Cashier’s Check
  • Money Order
  • Zelle
  • Wire Transfer
  • Financing through Wisetack

For Local Moving:

Everything in Long-Distance, plus:

  • Credit / Debit Card
  • ACH
  • Venmo
  • Paypal
What Documentation Will I Receive Before My Move?

A Bill of Lading will be granted before your move begins. This contract will show the move itinerary, rates, and client information related to the move. You will receive a customer copy of this document for your own records.

Are Your Movers Subcontractors and/or Temp Laborers?

Our movers are hired employees of Skyline Moving Service. We vet every candidate to ensure they meet the high-quality standards of our company before employment. This allows us to provide our customers with a great moving experience consistently.

Do You Offer Packing/Unpacking Services?

We sure do! Packing can be an overwhelming task, allow our team to help if you need assistance. Along with packing, we also have packing materials available for purchase at competitive pricing for your convenience.

Do You Also Offer Labor Only Services?

We offer both full scale and labor only moving services. As much as we would love to assist with transporting your items to your new location, we would also be glad to provide a hand with moving items around the house.

How Long Will The Move Take?

Every home is different and therefore the time required to move varies depending on your specific needs. The average time expected to move may vary as such:

Studio/1 Bedroom (600sqft)2-3hrs
2 Bedrooms (800sqft)3-5hrs
3 Bedrooms (1300sqft)4-6hrs (2-3 movers)
4 Bedrooms (1800sqft)6-7hrs (3-4 movers)
5 Bedrooms (2000+sqft)7-9hrs (4-5 movers)
What Kind of Packing or Storage Services Are Available?

Our customers may sometimes need a hand in preparing for their upcoming move. In this case, we can provide professional packing services as necessary. We will oftentimes schedule a date prior to your actual move date to pack, prepare, and stage your items and furniture. This ensures you are ready to go before we begin loading. We can also support your Storage In Transit (SIT) needs. SIT may be needed when delays occur in your move schedule, such as home closing issues, remodeling, structural delays, etc. Feel free to reach out to our team to discuss options on how we can further support your move.

Are There Any Items Movers Can't Move?

Unfortunately there are items that our movers are unable to ship. 

These items include:

  • Living things (animals, plants)
  • Perishable Items (fresh or frozen food, uncanned foods)
  • Flammable items (propane tanks, firewood, kerosene, fireworks)
  • Hazardous materials (chemicals, anti-freeze, motor oil, acids)
  • Weapons and ammunition
  • Valuables (Cash and jewelry)
  • Important documents
  • Medication

We recommend that you make special accommodations for these types of items to be transported to your new home.

Do You Offer Any Discounts Or Promotions?

We proudly offer discounts to our community seniors and members of the United States armed forces.

How Do You Handle Damages and Complaints?

If any item is lost, destroyed, or damaged while in Skyline Moving Service’s custody, we will, at our discretion offer one of the following as a resolution:

  • Repair the item
  • Replace with a similar item, or
  • Make a cash settlement for the cost of the repair or current market replacement value. For basic valuation coverage, cash settlements are limited to $0.60 per pound per item.

Long Distance Moves

Can You Provide an onsite and Binding Estimate?

For long-distance moves originating in Las Vegas, we complete an on-site in order to inventory items planned for shipping. Once the inventory is documented we will provide you with a binding estimate.

Who Will Be Unloading My Belongings at the Destination?

Our team will be present for your move from beginning to end. We travel out of state with the load to manage the unload, even if we require additional assistance from our network of professional movers.

What Is The Timeline For My Move?

We understand that there may be numerous factors affecting your timeline for shipping and receiving your items. We will make every effort to work within your timeline with our express moving process. Express moving enables you to select an available pick-up date, we will load your items into the truck, and your items will be on their way within 24 hours of pick-up. We can discuss SIT options in cases where your new home is not ready to receive shipment.

Do You Use Subcontractors and Will There Be Transfers?

We have a team of highly vetted and skilled movers employed with Skyline Moving Service. Our company will load or unload your items locally and do the same for a majority of the out of State moves. In the case where it becomes logistically necessary to coordinate with subcontractors, we may tap into our network of professional movers or drivers for additional support. This is a transparent process that allows us to still provide our customers the service they need while keeping the prices affordable.